Cancellation Policy

Last updated: 16 September 2026

Version 2026-09-16. Part of our booking terms.

The short version

Cancel more than 30 days before your start date and you get everything back. Between 30 and 8 days you get half of it back. Within 7 days it is not refunded. You never owe anything beyond what you already paid online, because the balance is only ever paid in person.

If the guide centre cannot accept your request

Everything you paid online is refunded in full, to the card you paid with. We start the refund within 72 hours. The same applies if you have heard nothing at all after 72 hours.

If you cancel before your booking is confirmed

Your request has not become a booking yet, so everything is refunded in full. Tell us as soon as you know.

If you cancel a confirmed booking

Confirming a booking means the guide centre holds a guide and a motorbike for your dates, and on multi-day tours reserves rooms along the route. The closer to the start, the harder those commitments are to undo, so what comes back depends on when you cancel:

• More than 30 days before the start date — everything you paid online is refunded.
• 30 to 8 days before — half of what you paid online is refunded.
• 7 days or less before, or if you do not turn up — it is not refunded.

In every case that is the end of it. The balance is paid in cash at the start of the tour, so there is nothing else to pay and nothing else to reclaim.

Changing your dates

Changing is almost always easier than cancelling. Contact the guide centre on WhatsApp as early as you can. Where they can move you to another date it is treated as a change rather than a cancellation, and what you paid moves with the booking. Changes depend on guide and guesthouse availability; a change requested within 7 days of the original start date is treated as a cancellation if it cannot be accommodated.

If the guide centre has to cancel

You are offered another date or another guide. If neither works for you, everything you paid online is refunded in full, whenever that happens.

Weather and safety during a tour

Tours run in most conditions with the rain gear provided, and your guide adapts the route where needed. If part of a tour genuinely cannot go ahead for safety reasons, your guide agrees the alternative with you at the time.

The 14-day cooling-off period does not apply

A tour is a leisure service booked for a specific date, so it falls outside the statutory 14-day right of withdrawal for online purchases (article 6:230p under e of the Dutch Civil Code). The terms on this page apply instead.

How to cancel

Email info@lawalocals.com and message the guide centre on WhatsApp. The email is what fixes the date and time of your cancellation, so send it even if you have already sent a message — the scale above runs from when your email arrives.